General Terms and Conditions
We ask customers to thoroughly familiarize themselves with the company’s terms and conditions, set out below.
- For sea transport, including coastal shipping, the transport terms and conditions of Samskip (for multimodal transport and port-to-port transport), as applicable at any given time, agreements between the parties, and the provisions of the Maritime Act No. 34/1985 shall apply, as relevant.
- For domestic transport, in addition to the terms and conditions for land transport, agreements between the parties, the provisions of the Land Transport Act No. 40/2010 (Landsflutningalög), and the transport terms and conditions of Samskip (for multimodal transport and port-to-port transport), as applicable at any given time, shall apply, as relevant.
- The General Terms of Service of the Transport Division of SVÞ (the Confederation of Trade and Services), as applicable at any given time, shall apply to all services other than transport provided by the carrier to the customer, as relevant, unless otherwise agreed.
Customers are advised to ensure their goods against all types of loss or damage, as the company’s liability is limited in accordance with its transport terms and conditions.
The company reserves the right to correct freight charges and other invoice items without prior notice.
- See further info: Incoterms® 2020
Sea Transport
Was the cargo damaged during transport handled by Samskip?
Here you will find instructions and all the information on how to proceed when dealing with Samskip.
Initial Response
If Samskip customers receive damaged goods or if any items are missing, a remark to this effect must be made and recorded on the recipient’s delivery receipt. It is possible that damage or shortages may not become apparent until after the goods have come into the recipient’s custody; in such cases, written notification must be sent to Samskip within three days of delivery. This notification may be sent to the Claims Department by email at claims@samskip.com.
The notification must include the following information:
The vessel on which the goods were transported
The voyage
Bill of lading number
Container number
The nature of the damage
The estimated amount of the loss
This information is necessary so that the company can determine whether it is necessary to appoint an independent surveyor on its behalf. At the same time, it is important that the owner of the goods notifies their cargo insurer of the matter and instructs the insurer to inspect and assess the goods. If the goods are not insured by the owner, the owner must assess whether there is reason to appoint an independent party to assess the damage, noting that any survey report is solely for the use of the party who requested it.
Submission of a Claim
If the damage is not covered by the owner’s insurance, a formal claim should be submitted as soon as possible to the Samskip Claims Department once the extent of the damage and the amount of the loss have been established.
Claims should be sent to:
Samskip hf. – Claims Department
Kjalarvogi 7-15
104 Reykjavík
Iceland
The following documents must be provided in support of the claim:
A formal claim describing the damage briefly and stating the claimed amount.
A copy of the bill of lading, if the goods were documented in that manner, a copy of the Sea Waybill/delivery note.
Copies of the commercial invoice and packing list.
A copy of any inspection report obtained by the owner of the goods, if applicable.
A copy of the delivery receipt on which remarks have been made regarding the condition of the goods. In cases of shortages in a full container load (FCL), the delivery receipt must state the container number and seal number, especially if the seal differed from the original seal on the container. In cases of shortages, the number or other identification of the missing package or unit should also be stated, along with a further description of the type and nature of the goods in the case of mixed consignments.
Photographs of the damaged goods or container, if available.
If the damage concerns goods that could not be used, confirmation of their destruction must be provided. If any value was obtained from the damaged goods, such value must be deducted from the claimed amount. The owner of the goods is required to take all reasonable measures possible to mitigate the loss.
Once the necessary documents and evidence of damage have been submitted, Samskip will promptly assist its customers with the handling of their claims relating to damage to goods during transport or storage with the company.
Form to Be Submitted to the Claims Department
Further information can be obtained by phone at +354 458-8321 or by sending an email to the Claims Department at claims@samskip.com.
Domestic Transport
If shortages or damage occur in domestic transport, customers are advised to review the information below.
Shortage in a Shipment
When the number of items stated on the consignment note does not match the quantity delivered, this is considered a shortage. Notification of a shortage must be received by the shortage supervisor at the Domestic Transport Department of Samskip via email at tjonogvantanir@samskip.com within 72 hours from the transport vehicle’s departure from the terminal.
Only the carrier may report a shortage; therefore, the recipient must notify the supervisor as soon as possible and no later than 72 hours.
Transfer of liability takes place at all stages of the process:
Upon receipt of the goods by the Domestic Transport Department, liability transfers to Samskip.
Upon loading the transport vehicle, liability transfers to the carrier.
Upon unloading the vehicle at a terminal, liability transfers to the relevant terminal.
Upon delivery of the goods, liability transfers to the recipient.
Samskip Domestic Transport aims to resolve all shortage cases as quickly as possible. The target is to resolve cases involving private individuals within 2–5 days, while cases involving companies may take 1–3 weeks. If the case is not resolved, it is then classified as a damage claim.
When a damage claim is submitted to the Domestic Transport Department using the form-template available on the website, the following documents must accompany the compensation claim:
A copy of the consignment note.
Confirmation from a manager at the Domestic Transport Department or another Domestic Transport terminal.
A copy of the original invoice issued to the recipient, confirming the value of the shipment.
Please note that compensation is always based on the price paid by the recipient, regardless of discounts or special offers.
Damage Claims
Damage is considered to have occurred if goods are damaged while being handled by Samskip employees or during transport. If goods are damaged, a damage claim form must be completed. Notification of damage must be received by the damage supervisor at the Domestic Transport Department of Samskip via email at tjonogvantanir@samskip.com within 72 hours from the departure of the transport vehicle from the terminal.
Only the carrier may report damage; therefore, the recipient must notify the supervisor as soon as possible and no later than within 72 hours.
Cases involving unresolved shortages are classified as damage claims after a certain period of time. Remarks regarding damage must be made upon delivery of the goods, and this applies at all stages of the process:
Upon receipt by the Domestic Transport Department
Upon loading onto the transport vehicle
Upon unloading at a terminal
Upon final delivery of the goods
The recipient must make a remark regarding damage immediately when the goods are delivered by the carrier. The carrier will then prepare a damage report and submit it to the damage supervisor at Samskip Domestic Transport. Samskip reserves the right to appoint a surveyor from an insurance company if deemed necessary.
Samskip Domestic Transport seeks to resolve all damage cases as quickly as possible. If it is established that the goods were damaged while in the care of the Domestic Transport Department, the aim is to resolve cases involving private individuals within 2–5 days and cases involving companies within 1–3 weeks. Insurance-related cases may, however, take longer.
When a damage claim is submitted to the Samskip Domestic Transport Department using this designated form, the following documents must accompany the compensation claim:
Þegar Innanlandsdeild Samskipa er send tjónakrafa, á þar til gerðu eyðublaði hér á vefnum, þurfa eftirfarandi gögn að fylgja bótakröfu.
A copy of the consignment note.
Confirmation from the operations manager of the Domestic Transport Department or a manager at a Domestic Transport terminal.
A copy of the original invoice issued to the recipient, confirming the value of the shipment.
Please note that compensation is always based on the price paid by the recipient, regardless of discounts or special offers.
If damage occurs to goods, a damage claim form must be completed.
Further information is available from the Claims Department by phone at +354 458 8321 or by email at claims@samskip.com.
Consignment Note for Domestic Shipments
General information and terms and conditions for domestic consignment notes
