FAQ

Here you can find some frequently asked questions and answers regarding imports with Samskip. If you need further information, our customer service team is ready to assist you.

The first step is to submit a request for a transport quote here (request a quote through the quotation form).

FCL stands for Full Container Load.
In Icelandic, this is referred to as a full container shipment, meaning the shipment is transported in a 20-ft or 40-ft container.

LCL is an abbreviation for Loose Container Load.
In Icelandic, this is referred to as a loose cargo shipment, meaning the goods are stacked on pallets and occupy only part of a container.

Here you can see a glossary and explanations of the charge items in quotations.

All information related to the goods:

  • Volume (height × width × length

  • Weight

All information related to the sender:

  • Company name

  • Address

  • Phone number

  • Name of the company contact person

  • Contact person’s email

  • Contact person’s phone number

Pickup details:

  • Where and when the goods should be picked up

Shipping details:

  • Which vessel should the goods be loaded onto?

By confirming the booking on Samskip’s Service Web, the booking process is initiated.

Customers who pay on delivery must pay for the transport before the goods are delivered.

Customers with an invoicing agreement receive an invoice at the end of each month. Please note that the credit limit must cover the amount of the freight invoice. It is also possible to pay the freight cost by transferring the payment to Samskip’s bank account through online banking.

Bank details:

  • Account number: 0301–26–1170
  • ID number (Kennitala): 440986-1539
  • Reference: Enter the booking number

Receipt:

Send the payment receipt from your online bank to inn@samskip.com (Samskip’s customer service email for Import).

You can request customs clearance for a shipment on Samskip’s service web.

To do this, you must upload the invoice for the goods under attachments, then select “Service” at the bottom of the screen and request customs clearance from the dropdown menu.

You can also request customs clearance by sending the arrival notification together with the commercial invoice to tolladeild@jonar.isand requesting customs clearance.

Jónar Transport is a subsidiary of Samskip.

Damage or missing items may not be discovered until after the goods have been received by the consignee. In such cases, written notification must be sent to Samskip within three (3) days of delivery.

This notification can be sent to the claims department email: claims@samskip.com 

Here you can view our sailing schedule and track vessels in real time.

Here  you can view our tariff / price list.

Here you can find information about the different types of containers offered by Samskip. You can also view the pricelist for container types.